Customer Support
Experienced in domestic and international calling, chat, and email support with a strong record of issue resolution.
Customer Support • Interpreter • Recruiter
Sujata Pati
A versatile professional from Kolkata specializing in customer support, Bengali-English language interpretation, recruitment, account management, and team leadership across voice, email, chat, and live-call environments.
Portfolio page created from resume details.
Core expertise
Support with clarity, empathy, and speed.
Sujata combines multilingual communication, process ownership, and customer-first problem solving for fast-moving service environments.
Bengali-English Interpretation
Real-time, two-way consecutive interpretation for healthcare, emergency, insurance, social service, and interview calls.
Recruitment
Full-cycle IT and non-IT recruitment, candidate sourcing, screening, interviewing, shortlisting, and coordination.
Account Management
Promoted for performance and trusted with key client accounts, billing, employee registration, deposits, and commissions.
Profile
A reliable bridge between people, processes, and outcomes.
Sujata is a responsible and adaptable professional with hands-on experience in customer inquiry management, language interpretation, account handling, recruitment, quality control, and team mentoring. She is known for active listening, information retention, calm communication, and the ability to learn new business processes quickly.
Professional strengths
- ✓Clear communication: handles sensitive conversations with clarity, neutrality, and confidentiality.
- ✓Problem solving: resolves billing, delivery, registration, account, and service issues across multiple channels.
- ✓Leadership: served as SME/TL, mentoring teams and guiding process execution.
- ✓Adaptability: supported multiple processes including North America, Canada, India, US, and UK service environments.
Skills
Tools, communication, and operations.
Customer Inquiry Management
Consecutive Interpretation
Healthcare Interpretation
Emergency Services Interpretation
Insurance Support
Cross-Cultural Communication
Active Listening
Account Management
Email Communication
Problem Solving
Quality Control
Team Mentoring
IT & Non-IT Recruiting
MS Excel
PowerPoint
Word
Outlook
Nuance
Halo
Citrix
Zoho
Typing & Documentation
Content Writing
Work history
Career journey
Experience across customer support, recruitment operations, account management, and professional language interpretation.
01
Titto Enterprise
Customer Support Executive
- Handled calls for medical billing and prescription delivery support.
- Resolved customer issues, explained bills, and ensured smooth service.
- Managed occasional chat and email queries.
02
Globiva Services Pvt. Ltd.
Customer Support Executive
- Supported cab service queries including delays, billing issues, and driver concerns.
- Assisted with alternate driver requests and service escalations.
- Handled calls primarily, with occasional email support.
03
Corp Biz Solutions
Business Executive / Recruitment — IT & Non-IT
- Led a team handling recruitment for IT and non-IT roles across global markets.
- Managed a job portal similar to Naukri/Indeed and resolved candidate issues via calls and chat.
- Conducted cold calling, job pitching, interviews, shortlisting, and company coordination.
04
Amazon Development Centre India Pvt. Ltd.
Virtual Customer Support
- Handled order-related and billing issues via chat for North America customers.
- Resolved delayed delivery, damaged item, refund, and order tracking queries.
- Supported Canada and India processes; contract extended three times for consistent quality work.
05
Impactor Data Analytics Private Limited
Customer Support Executive / Account Manager
- Handled customer support and sales for a multinational recruitment-based company.
- Managed cold calls, chats, and emails for registration, billing, deposits, and commission queries.
- Promoted to Account Manager and handled key clients with end-to-end account responsibility.
06
Teleperformance Global Business Private Limited
Specialized Services Customer Expert I — Language Interpreter
- Provided real-time, two-way Bengali-English interpretation during live calls.
- Facilitated communication across healthcare, emergency services, insurance, social services, interviews, and other professional settings for US and UK service providers.
- Maintained accuracy, context, tone, impartiality, and confidentiality during high-stakes conversations.
Languages
Fluent communication
Bengali
Native • Speaking, reading, writing
English
Fluent • Speaking, reading, writing
Hindi
Fluent • Speaking, reading, writing
Education
Academic background
2017
Ushangini Balika Vidyalaya
Higher Secondary • Board: WBCHSE
2015
Ushangini Balika Vidyalaya
Class 10th • Board: WBBSE